Draft template. This policy must be reviewed and approved by the business and a South African legal adviser before launch. Remove this notice once approved.
Where we deliver
We currently deliver to addresses within South Africa. We do not offer international delivery at this time (see FAQ).
Delivery costs
Delivery costs are calculated at checkout based on your address and the size and weight of your order, and are shown before you pay. [Free-delivery threshold, if any — to be confirmed]
Couriers
We use [Courier(s) — to be confirmed]. Delivery times after dispatch depend on the courier and destination; outlying areas may take longer.
Dispatch times
- Orders are dispatched within [Dispatch time — to be confirmed] after payment is confirmed.
- Live plants are dispatched on [Dispatch weekdays — to be confirmed] to avoid weekends in transit.
- During extreme heat or cold we may hold plants until conditions are safer; we will contact you if this affects your order.
Packaging
Plants are packed to minimise movement. Some plants are shipped bare-root (without pot and soil) to reduce weight and the risk of rot — this is stated on the product page. Pots are only included where the product page says so.
Tracking
You will receive a dispatch email with the courier name and tracking reference where available.
On arrival
Unpack plants as soon as possible, keep them out of direct sun for a few days, and see our acclimatisation advice in the Plant Care Guide. If anything arrives damaged, follow the steps in our Returns & Refunds policy.