Draft template. This policy must be reviewed and approved by the business and a South African legal adviser before launch. Remove this notice once approved.
This policy does not limit any rights you have under South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Plants damaged in transit or arriving in poor condition
- Photograph the plant and the packaging on the day of delivery.
- Contact us within [Reporting window (hours) — to be confirmed] hours of delivery with your order number and photos.
- We will assess the claim and offer a replacement, credit or refund as appropriate.
Cooling-off period for online orders
ECTA gives consumers a right to cancel certain electronic transactions within 7 days of receiving the goods. How this applies to live plants and seeds must be confirmed with your legal adviser: [Business position on ECTA cooling-off for live plants, seeds and accessories (legal review required) — to be confirmed]
Accessories, tools and supplies
[Accessory return conditions (unused, original packaging, return shipping costs) — to be confirmed]Defective goods
Where goods are defective, your rights under the Consumer Protection Act apply, including the implied warranty of quality.
Refunds
Approved refunds are made to the original payment method. [Refund timeline — to be confirmed]
What is not covered
[Exclusions — e.g. loss after the plant has been in your care for a stated period, normal leaf drop during dormancy (legal review required) — to be confirmed]How to contact us
Email [Customer service email — to be confirmed] or use our contact form.